Return policy

Effective Date: August 20, 2026

This Return Policy applies to goods purchased from novanury.com operated by Novanury, business address Room 02, 16/F, Pioneer Centre, 750 Nathan Road, Mong Kok, Kowloon, Hong Kong. Contact: sales@novanury.com, +852 2741 5936.

You may request return or refund within 30 calendar days after you receive your items. Items for return must be unused, unwashed, undamaged, with original tags attached. Worn, stained, altered or damaged merchandise due to customer use cannot be accepted for return. Certain special‑occasion evening gowns may have additional return restrictions.

Return Procedure: Before sending items back, you must submit return request by email sales@novanury.com. Please provide your order number, item information and reason for return. Our team will reply with authorized return instructions. Do not send back goods without prior authorization.

Return Shipping Cost: Customer is responsible for return shipping cost unless return is caused by our error such as wrong item shipped, manufacturing defect or product damage on arrival. Original shipping fees at checkout are non‑refundable.

Refund Process: Once returned parcels are received and inspected, we will process your refund. Refund will be issued to your original payment method. Please allow 5‑14 business days for funds to reflect in your account, this depends on your payment provider’s processing speed.

Exchanges: We support product exchange subject to stock availability. Exchange process follows the same authorization steps as returns.

Damaged or Defective Items: If you receive defective or damaged goods, please take clear photos and contact us within 7 days upon receipt. We will arrange solution including replacement or partial/full refund according to situation.

We do not accept returns for final‑sale items. All return‑related communications should go through sales@novanury.com.