Shipping policy

Effective Date: August 28, 2026

Thank you for shopping at Novanury. This Shipping Policy outlines our shipping processing, delivery timelines, shipping fees and related procedures for orders placed at novanury.com.

Business Information: Novanury Room 02, 16/F, Pioneer Centre, 750 Nathan Road, Mong Kok, Kowloon, Hong Kong Contact Email: sales@novanury.com Business Telephone: +852 2741 5936

Order Processing After payment confirmation, all orders will be processed within 2‑5 business days. Business days exclude weekends and Hong Kong local public holidays. Processing time does not include courier transit time. Once your parcel is dispatched, you will receive a shipping‑confirmation email with valid tracking number for monitoring your shipment.

Shipping Coverage & Shipping Fees We offer free‑of‑charge shipping for all orders, covering Hong Kong, the United States, and all European countries, total of 57 countries and regions. No shipping fee will be charged at checkout for eligible destinations.

Estimated Delivery Time ‑ Hong Kong: 3‑7 business days after dispatch ‑ United States: 8‑16 business days after dispatch ‑ All European countries: 7‑14 business days after dispatch

Delivery times are estimated only and cannot be fully guaranteed. Actual delivery may be affected by courier operational delays, public holidays, local customs clearance procedures and unforeseen logistics events.

Customs, Duties and Taxes International shipments sent to United States and European countries may be subject to import duties, VAT or other customs charges levied by the destination country. All such customs‑related costs are the sole responsibility of the recipient customer. Novanury does not cover import duties, taxes or customs brokerage fees. We cannot pre‑calculate the amount of local import charges.

Delivery Risk & Address Responsibility Please verify your shipping address carefully when completing checkout. Novanury shall not take responsibility for lost, mis‑routed or returned parcels caused by incorrect, incomplete or outdated shipping address provided by customers.

If your tracking status shows “delivered” but you have not received your package, please first contact your local courier service or local postal office for further investigation. Afterwards you may reach out to our support team via sales@novanury.com with your order number for assistance.

Shipment Modification & Cancellation Once goods have been dispatched, we cannot modify shipping address or cancel shipment. If you need to adjust your delivery information, please contact our support before your order is shipped out.

Policy Updates We reserve the right to revise this Shipping Policy at any time. Revisions will take effect immediately upon being published on this page. For any shipping‑related inquiries, please contact sales@novanury.com.